Best Rate Guarantee
At Tides South Beach, we guarantee that the prices offered on our website are the best available anywhere. Should you find a lower rate anywhere online, we will match it and give you a further 10% discount. If you do find a better rate elsewhere, please submit a claim within 24 hours of your booking to firstname.lastname@example.org and we will contact you within (2) business days after receiving your claim. Special terms and conditions apply.
Terms & Conditions:
For a claim to be valid under the Best Rate Promise, it must satisfy all of the terms and conditions listed below (the "Terms & Conditions"):
- A claim must be submitted within 24 hours after making the initial reservation and at least 48 hours before the scheduled arrival. The Best Rate Promise does not apply to any reservation made within 48 hours of arrival. The initial reservation means the original reservation made on our website and does not include modified or cancelled reservations.
- The Best Rate Promise does not apply to reservations booked through other websites. If a reservation was booked through another website, we are not responsible for any fees associated with the cancellation of that reservation.
- The Competing Rate must be for the same hotel, room type (including but not limited to similar room size, bedding, views, and amenities), rate type, number of guests, dates, length of stay and rate rules (including but not limited to cancellation policies).
- The Competing Rate must be bookable on another website. Advertised or enquiry only rates do not qualify. The Best Rate Promise does not apply to rates found offline, negotiated corporate rates, group rates, rates requiring membership in a club or other organization, direct mail or email solicitations or other rates that are not available to the general public. We reserve the right to deny a claim if the availability of the Competing Rate cannot be independently verified at the time we process the claim.
- The Best Rate Promise does not apply to packaged rates. Packaged rates include Hotel accommodations sold as part of a travel package in which the Hotel does not provide all services (including but not limited to airfare and/or car rental) and Hotel accommodations sold with additional amenities (including but not limited to breakfast and/or Internet service).
- The Best Rate Promise does not apply to taxes, gratuities, or any additional charges or fees that may apply to your stay.
- If the Competing Rate is in a different currency from the rate booked on tidessouthbeach.com, the Competing Rate will be converted into the same currency as the rate offered on our website using the exchange rate in place at the time the initial reservation was made. Discrepancies may occur between the Tides South Beach rate and the Competing Rate due to differences in exchange rate sources. If the rate discrepancy is solely due to currency exchange calculations, we reserve the right to deny the claim.
- We may deny a claim where the difference between the rates is less than one Percent (1%).
- We reserve the right in our sole discretion to determine the validity of any claim and whether it meets the Terms & Conditions. Any dispute arising out of or related to the Best Rate Promise and the Terms & Conditions must be brought against the Hotel at which the reservation was booked in the courts of the city in which the Hotel is located and is subject to its local law. Such dispute must be brought in a party's individual capacity, and not as a plaintiff or class member in any purported class or representative proceeding.
- Void where prohibited by law. We reserve the right to revise, amend, supplement, suspend or discontinue the Best Rate Promise at any time in our sole discretion and without prior notice.
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